Research has shown that some people who've never used a bus before or haven't used one for a very long time can get quite nervous about what to do! Unfortunately this can put them off trying to use buses altogether. To overcome this you need to talk to people, try to detect if there's a problem like this and then try to address it.

This Tips and Advice on Using Bus Services document gives some useful advice that you can use to pass on to people that are not sure about using buses. It includes advice on how to: 

• Find out which bus to catch.
• Identify fares and possible ticket types.
• How to catch the bus.
• What to do to get off.